HMRC is encouraging people to look to its online support first for help with self-assessment tax returns, instead of phoning their helpline.
Last year, HMRC received more than 5.5 million calls to the Self Assessment helpline, with 1.2 million calls in the 8 weeks leading up to the 31st of January deadline.
According to HMRC, around a third of these calls were routine or simple enquiries.
The most common calls to the Self Assessment helpline, which can be checked online are:
- Do I need to fill in a tax return?
- How do I fill in my online tax return?
- How do I check how much tax I owe?
- Where’s my Self Assessment tax refund?
- What happens if I can’t pay my tax bill?
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Commenting on this, Myrtle Lloyd, HMRC’s Director General for Customer Services, said, “There is no need to spend time waiting to speak to us. Using our online services for simple queries about your tax return means you can get the help you need quickly.
“We have a wealth of free resources and support online to help you complete your tax return. Search ‘help with Self Assessment’ on GOV.UK to find out more.”
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