We’ve been in this industry long enough to know that service is everything. We know you want a fast response to any queries you may have, and an efficient and friendly service at all times – which is why we offer the same money back service level guarantee which Simon created all those years ago.
Simon Dolan guarantees that if we fail to deliver on any one of the points below in any given month, we will refund your £95 + VAT fee for that month. Just let us know where we failed and we will arrange your refund – as well as dealing with the issue in question of course!
Simon’s promise to you
- When you become a client, your dedicated accountant will be in touch within one working day of your signed contract being received by us.
- If you email us before 4pm on a working day, we will respond the same day – if after 4pm, we will respond by the end of the next working day.
- Subject to all appropriate information having been received, draft Company Year End Accounts will be sent to you for approval within 15 working days.
- We will ensure that our client/accountant ratio is always maintained at a level that enables us to provide an exemplary level of service.
- If you do have to leave us a phone message for any reason, we will respond within one working day.
- If you send us a letter, we will respond within 2 working days of receipt.