Latest research from Which? has revealed that as many as seven million consumers have been left unable to use payment cards due to system failures over the last year.
The Federation of Small Businesses (FSB) have responded to these findings:
FSB Policy and Advocacy Chairman, Martin McTague, commented, “As we stand here today, cash remains a vital back-up for when payment card systems fail.
“We have to avoid moments where shoppers are left in the lurch due to glitches: unable to use digital payment methods and lacking access to a cash point or bank branch.
“Action is needed on two fronts. First off, we have to improve the resilience and reach of our digital payments infrastructure in the UK – that includes country-wide access to reliable broadband. Second, we need to maintain our cash infrastructure for as long as people want and need it.”