SME bosses interfere more in HR than any other department

Latest findings show that UK SME bosses are more likely to interfere with their HR department than any other area within the company.

The Process Bliss data also revealed that 39% of HR workers said their boss micromanaged them, 29% said their boss was unclear when issuing tasks, while 53% said their boss has taken credit for their work.

Finance and marketing were the next departments on the list, with 38% of SME finance and 37% of marketing staff saying their boss micromanaged them.

Alister Esam, CEO, Process Bliss, commented, “HR is in some ways the most important business function as employees need to be happy, engaged and motivated to do their best work.

“Bosses understand this and also know how hard it can be to retain talent, but not relinquishing control of HR is not the best way to improve employee engagement. It’s far better to trust people to do their jobs, giving them the right training or implementing the proper processes that ensure everything runs as it should do.”

The challenges of being a boss in a UK SME were highlighted in some of the other research findings; 13% of respondents believe that their boss has been too maverick in their decision making, while 16% said that their boss tries too hard to be a friend.

Alister added, “Being the boss at a SME can sometimes feel like a thankless task, with bosses accused of being too friendly or not friendly enough, of being too maverick or too cautious.

“There is no blueprint for being a good leader but in a SME the boss is often particularly exposed – there is little training for the role of ‘boss’ and people mostly just have to get on with it and do the best they can.

“But micromanaging staff, whether in HR, finance or elsewhere and being unclear as to what you expect of people is obviously not the best way forward. It can be hard for bosses to give up control of certain business functions, but learning to do so will mean happier and more engaged staff and will give improved peace of mind for stressed SME bosses.”

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